What is what to do when firestick stops working?

Here's some troubleshooting information for when your Fire Stick stops working:

  • Power Cycle the Fire Stick: Unplug the Fire Stick from both the power outlet and the HDMI port. Wait about a minute, then plug it back into the power outlet first, followed by the HDMI port. This is often the first and easiest fix.

  • Check the Power Source: Ensure the Fire Stick is plugged directly into a wall outlet using the provided power adapter. Avoid using USB ports on your TV, as they may not provide enough power. Try a different outlet to rule out a faulty outlet.

  • Check the HDMI Connection: Make sure the HDMI cable is securely plugged into both the Fire Stick and your TV. Try a different HDMI port on your TV. A faulty HDMI cable can also cause issues, so try swapping it out.

  • Check Your Wi-Fi Connection: Ensure your Wi-Fi router is working and that you are connected to the internet. Restart your router by unplugging it for about 30 seconds and plugging it back in. Check the Wi-Fi signal strength on your Fire Stick in Settings > Network.

  • Restart the Fire Stick Through the Menu: If you can navigate the menu, go to Settings > My Fire TV > Restart.

  • Factory Reset the Fire Stick: If all else fails, you may need to factory reset the Fire Stick. This will erase all your data and settings, so use it as a last resort. You can do this through Settings > My Fire TV > Factory Reset. If you cannot access the menu, you can also perform a manual reset.